In the construction industry, getting bad reviews can hurt your business and make it harder to get new jobs. That’s why it has always been important to you to be able to make your customers happy with the results.
Unfortunately, the last time you worked with a client, they were not satisfied with the outcome. They didn’t think that the crew worked often enough and were dissatisfied with the final look of the project.
Your goal is to avoid negative reviews because of this, but is there any way you can come out ahead? Here are a few ideas.
1. Talk to the client about making changes
If the client is unhappy about the work you did for some reason, it’s important to sit down and talk to them about why. Is it the work, the materials or other problems that are concerning to them? Once you talk with them about the issue, you may be able to suggest changes and how to make those changes affordably.
2. Go to arbitration
While arbitration might not always stop someone from being negative on social media or elsewhere, it is more likely that you’ll come away with a solution both parties are satisfied with. Being happy with the results of arbitration may help change the client’s attitude and encourage positivity.
3. Get help from your attorney
Finally, if you are really struggling with the situation, it’s important to talk to your attorney. They may be able to come up with solutions you hadn’t thought of, so you can resolve this conflict and move forward.
These are three things that may help. Your attorney can talk to you more specifically about your case.